AllWorldIT - Refund & Cancellation Policy

AllWorldIT is a world-wide leader in Web Hosting and Internet Solutions.

This policy document applies to all individuals, businesses, organizations, resellers, and end-clients (collectively, "users") employing any AllWorldIT services, hardware, property or other products.

1. Cancellation Policy

• 1.1. Account cancellations must be submitted by the billing account / credit card holder to our sales department online using a) the customer billing portal cancellation feature found on https://service.iitsp.com; or b) by logging a ticket to our sales department using our helpdesk interface https://servicedesk.iitsp.com; or c) by logging a ticket by sending an email to sales@allworldit.com.
• 1.2. Should the cancellation request be submitted in any manner other than using the customer billing portal, you will be required to verify your identity using the customer PIN code or a certified copy of your identity document and certified copy of proof of address.
• 1.3. Telephonic and livechat requests are not valid means for logging of cancellation requests.
• 1.4. Failure to use your account and/or moving your services to another provider does NOT constitute a cancellation of services.
• 1.5. If you cancel prior to the end of your payment term and you received special pre-pay rates, your hosting fees will be adjusted so that you pay the regular, non-discounted monthly fees. Discount only applies for full periods.
• 1.6. Account cancellations must be submitted 7 days before next date of recurring charges.
• 1.7. Any domain name registration cancellations will result in a transfer of ownership of that domain to AllWorldIT.

2. Money-back Guarantee

• 2.1. If account suspension or termination is caused due to customer's violation of the Terms of Service agreement, the money-back guarantee will be forfeit and NO refund will be disbursed.
• 2.2. All domain registrations, domain transfers, SSL certificates and software-related fees are final, do not include any money-back guarantee and will be subject to a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domain's TLD, multiplied by the number of years of registration or transfer.
• 2.3. Refunds may take up to 14 days to be processed.
• 2.4. Once a refund is issued, normal circumstances allow 2 billing cycles for refund to show on your credit card statement.

3. Refund Policy:

• 3.1.1. Bank Wire Transfers.
• 3.1.2. Cheques.
• 3.1.3. Money Orders.
• 3.1.4. Paypal Overpayments (including subscriptions)

3.2. All dedicated servers, administration fees, installation charges, domain registrations, domain transfers, SSL certificates and software-related fees are not refundable.

3.3. Violation of our Terms Of Service will waive the right to claim for a refund.

3.4. Refunds may take up to 14 days to be processed.

3.5. Once a refund is issued, normal circumstances allow 2 billing cycles for refund to show on your credit card statement.

3.6. Late payment fees are non-refundable.

Version: 201408220611

CHANGES:

• Clarify cancellation requests cannot be logged by live chat or telephonic means and that the department responsible for cancellations is our sales department.

• Re-iterate TOS in stating that late payment fees are non-refundable

• Section 1 refined to better detail a PIN is required or certified documentation
• Added section 3 to clarify refunds.

• Added numbering.

• Typesetting cleanup.